ORENTHOVIS Money Back Guarantee Policy

At ORENTHOVIS, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes you may need to return a product, and we want to make the process as simple and straightforward as possible. Our Money Back Guarantee policy ensures that you can shop with confidence.

Eligibility Criteria

• The product must be returned within 30 days of the delivery date.
• The item must be in its original condition, unused, and in its original packaging.
• A valid proof of purchase from ORENTHOVIS is required.

Non-Eligible Items

• Products marked as final sale or non-returnable.
• Items that have been used, altered, or damaged after delivery.
• Personalized or custom-made products.

Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service team at [email protected] to request a return authorization.
2. Once authorized, you will receive detailed instructions on how to return the item.
3. After we receive and inspect the returned item, a refund will be issued to your original payment method within 7-10 business days.

Shipping Costs

If the return is due to an error on our part or a defective product, ORENTHOVIS will cover the return shipping costs. For all other returns, the customer is responsible for shipping costs.

Contact Us

If you have any questions regarding our Money Back Guarantee policy, please contact our customer service team at:

Phone: 1-800-555-1234
Email: [email protected]

Thank you for choosing ORENTHOVIS. We appreciate your business and are dedicated to ensuring your satisfaction with our products and services.